End-to-End Communication Module
Overview
Developed a comprehensive communication automation system for a textile trading firm that was struggling with managing customer inquiries across multiple channels. The solution leverages RAG (Retrieval-Augmented Generation) to provide contextual, accurate responses based on the company's product catalog and policies.
The Challenge
The client was spending 5+ hours daily managing communications across WhatsApp, Telegram, and Email, leading to delayed responses and lost business opportunities.
The Solution
Built a unified messaging hub that aggregates all channels, uses RAG to understand context and generate appropriate responses, and provides a single dashboard for human oversight when needed.
Key Results
Reduced response time from 5 hours to 15 minutes
95% automation rate for routine inquiries
30% increase in customer satisfaction scores