GenAI Expert Advisor
Impact2x efficiency gain
First-Time Fix2x
Escalations Cut50%
Time Saved45min
Overview
Built an enterprise-grade AI advisor system for field technicians in the HVAC industry. The system provides real-time troubleshooting guidance, accesses technical documentation, and suggests solutions based on equipment history and symptoms.
The Challenge
Field technicians were spending excessive time searching through documentation and calling experts, leading to longer service times and customer dissatisfaction.
The Solution
Implemented a RAG-based system that indexes all technical documentation, service manuals, and historical case data to provide instant, contextual guidance to technicians in the field.
Key Results
2x improvement in first-time fix rates
50% reduction in expert escalations
Average resolution time reduced by 45 minutes
Tech Stack
Azure OpenAICosmos DBAzure Cognitive SearchReactNode.jsAzure Functions