WeaveDesk
ImpactUnified support experience
StatusIn Development
Channels5+
AIAssisted
Overview
Building WeaveDesk - a next-generation customer support platform that weaves together conversations across email, chat, social media, and WhatsApp into unified customer threads. AI assists agents with suggested responses and automatic categorization.
The Challenge
Support teams juggle multiple disconnected tools, losing context as customers switch channels. This leads to repeated questions, slower resolution, and frustrated customers.
The Solution
Creating a unified inbox that maintains conversation context across channels, with AI-powered response suggestions, sentiment analysis, and smart ticket routing based on agent expertise.
Key Results
Omnichannel conversation threading
AI-suggested responses
Smart routing to right agents
Tech Stack
Next.jsNode.jsPostgreSQLRedisOpenAIWebSockets